MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched, responsible * All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.REQUIREMENTSThe app requires OTRS server with iPhoneHandle package installed. It has been tested with OTRS 3 / iPhoneHandle 1.0.1, but probably will work with other versions too. Please see http://www.otrs.org and http://ftp.otrs.org/pub/otrs/packages/ for details.The app supports SSL, however it requires server certificate to be signed by a certificate authority, whether it is commercial or private. In the latter case CA certificate have to be installed on the device. Self-signed SSL certificates are unsupported as they are not able to provide secure connection due to inability to check identity of server. Plain HTTP connection may be used as a workaround in this case. Please read https://gist.github.com/1552664 for technical details.TO DOCertain features are planned to be added to the app in following months: * support of multiple accounts; * search in queries and views; * improved interface for tablet devices.
MegaTicket Helpdesk Pro is a free trial software application from the Other subcategory, part of the Communications category.
The app is currently available in English and it was last updated on 2012-01-05. The program can be installed on Android 2.1 and up.
MegaTicket Helpdesk Pro (version 1.4) has a file size of 318.77 MB and is available for download from our website.
Just click the green Download button above to start. Until now the program was downloaded 20 times.
We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.